Research from Moneypenny found out that 56% of surveyed business owners confirmed that most customers prefer contacting the company through telephone calls.
Despite the growing dominance of digital channels, consumers prefer to hear a human voice attending to their issues. Today’s business phone systems have advanced features that improve communications for both large and small organizations.
Unlike the typical telephones used in homes, business phones handle complex organizational needs. These phone systems have several unique capabilities. Some of the useful capabilities characterizing office phone systems include voicemail, conference calls, multiple lines, and several automated features.
Your phone system should meet most of your business needs. Here are top office phone systems to consider in 2020.
PBX Phone System
PBX is an acronym for Private Branch Exchange system, which is a form of a centralized phone network. This system connects multiple people in an organization. Therefore, a business can receive and send calls simultaneously.
A PBX utilizes several handset devices that connect to a central hub. It further has connections with the Public Switched Telephone Network through your phone system provider. PBX is ideal for medium and large-sized businesses due to its customizable and advanced features.
The PBX system doesn’t rely on an internet connection. When compared to VoIP, PBX is more reliable. It can handle significant organizational needs.
This system has greater functionality that a business would deem desirable. It has features such as auto dialing, call parking, automated call routing, and location-based routing, among others. You can decide to set up a hosted or an on-premise system depending on your budget and business needs.
Key System Unit
A Key System Unit commonly referred to as KSU is one of the multi-line phones. Businesses use KSU to route calls. In comparison to the traditional phone system, KSU has advanced features.
However, KSU is one of the office phone systems ideal for small businesses due to its phone line limitations. If you want to separate personal and business calls, you can take advantage of the second line apps to get another number. Fortunately, KSU can support another phone number.
KSU is a reliable business phone system. Its ease of maintenance and customization makes it ideal for startups or organizations with less than 50 workers. When you invest in one of the latest KSU hybrids, you’ll benefit from the additional digital functionality.
The KSU phone system isn’t portable, which makes it less flexible. It utilizes a central switching device that limits its transportation. For businesses with multiple subsidiaries, this setback can be a turnoff.
Cloud Phone Systems
A cloud phone system is one of the latest inventions. You don’t have to use your infrastructure for this type of business phone system. The system handles signal processing and call routing remotely.
You will only pay the phone system providers a low monthly fee. Consequently, you will save time and money that you could have otherwise spent on expansion and maintenance. The cloud phone system can be either a VoIP or a hosted PBX.
Having your small office phone systems on the cloud has several advantages. The system is scalable, meaning that you won’t have to source alternatives as your business grows. With the cloud phone system being offsite, you will save high costs and office space.
Other than the enticing cost-effectiveness of this phone system, you might have to deal with probable downtimes. Relying on a hosting company can be limiting. With an on-site phone system, the IT team can address issues as they arise.
Voice Over Internet Protocol (VoIP)
A recent Pew Research survey established that 90% of Americans use the internet. The increasing adoption of the internet has disrupted many services, including business phone systems. The Voice over Internet Protocol is one of the systems that has embraced the use of broadband internet connections.
A VoIP phone system doesn’t use traditional phone lines. Instead, it uses the internet, which gives it several advantages over most other phone systems. This phone technology makes it possible for employees and clients to communicate across different countries.
Using VoIP is beneficial to large businesses as the system accommodates several people. More importantly, this phone system is free of errors and delays. The functions are available on computers, making installation and maintenance easier.
It is crucial to ensure that the VoIP system integrates with other systems in your company. Fortunately, VoIP can connect with programs such as CRM. This integration allows functions that are more automatic, leading to significant business functions.
Despite the notable benefits of VoIP, unreliable internet connections can be a limitation. Besides, the self-installation of these office phone systems isn’t easy.
KSU-Less Phone System
The KSU-less system is a suitable business phone system for businesses that have fewer than ten workers. The system has all the essential capabilities of an extensive telephone system. However, the installation costs are quite low.
These office phone systems don’t require a unit or central control box to operate. The systems are highly flexible, and transferring them to a different location is plausible. Installing and maintaining the KSU-less system is inexpensive.
If you opt for the KSU-less system, you won’t need a professional vendor to install and maintain this system. However, you need to be wary of possible crosstalk. The program might transfer the communication channels into each other.
The KSU-less system can be ideal if you’re a startup. The initial and continuous investment with this system is manageable. Yet, you’ll still meet your business needs.
Office Phone Systems Are an Indispensable Part of a Business.
If you’re thinking of upgrading your office phone systems in 2020, you have a variety of options to consider. You don’t have to limit yourself to traditional business phones. The latest introductions have features that allow you to take advantage of the digital capabilities.
Choosing a business phone system can be a daunting task. It is vital to select a system that has features needed for your business. The phone system should integrate seamlessly and be reliable enough.
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